Shipping policy

International Shipping Policy

Shipping Areas
We currently offer international shipping from Colombia to most countries worldwide. Please note that shipping availability may vary depending on the destination country.

Delivery Times
International shipments typically take between 6 to 10 business days to arrive, depending on the carrier and customs clearance processes, which are beyond our control. Delivery times may vary due to unforeseen delays in customs or local postal services.

Shipping Costs
Shipping costs for international orders are calculated based on the destination, package weight, and shipping method, and will be displayed at checkout. Customers are responsible for paying all shipping fees at the time of purchase.

Customs and Import Duties
Please be aware that import taxes, customs duties, and any other fees related to product clearance in the destination country are the responsibility of the customer. These charges vary by country and are not included in the product price or shipping cost.

Customs Delays
Delays caused by customs inspections or other regulatory processes may occur and are outside of our control. We recommend checking with your local customs office for details regarding import regulations.

Packaging
All products are securely packaged to ensure they arrive in excellent condition. However, customs inspections may require packages to be opened, which is beyond our control.

Lost or Damaged Shipments
If your international shipment is lost or arrives damaged, please contact us immediately at la-petite-mort@outlook.com so we can assist you with the claim process with the shipping carrier.

Important Notes

  • Please provide accurate shipping information to avoid delivery delays or returns.

  • Once the package is handed over to the carrier, tracking information will be provided.

  • We are not responsible for delays or losses caused by inaccurate or incomplete address information or refusal of customs fees by the recipient.

If you have any questions or concerns regarding international shipping, please do not hesitate to contact us at la-petite-mort@outlook.com.